Terms and Conditions

CONTRACT CONDITIONS

ANETO NATURAL undertakes to comply with current legislation on electronic commerce and personal data protection.

User Obligations

The user undertakes, in general, to use the Shop, purchase the Products and avail of the Shop's different services diligently, in accordance with the Law, morality, public order and the provisions of these General Conditions, and must also refrain from using them in any way that may prevent, damage or impair the normal operation and enjoyment of the Shop by its Users or that may harm or damage the property and rights of ANETO NATURAL, its suppliers, Users or any other third party.

Use of the Shop is reserved for Users of legal age.

Products and prices

The Products offered in the Shop are identical in format and characteristics to those distributed through ordinary sales channels.

The Products will be delivered with a minimum six-month expiry date, usually between nine and twelve months. ANETO NATURAL legally guarantees its products prior to their expiry date.

ANETO NATURAL reserves the right to decide, at any time, the PRODUCTS offered to Users through the Shop. In particular, ANETO NATURAL may add new Products to those already offered or included in the Shop at any time, it being understood that unless expressly stated otherwise, all new Products will be governed by the provisions of these General Conditions. Similarly, ANETO NATURAL reserves the right to stop providing or facilitating access to or the use of any of the different types of Products offered in the Shop, at any time and without prior notice.

The products offered in the Shop shall, as far as web display technology allows, correspond as closely as possible to the Products actually provided. The characteristics of the Products and their prices appear in the Shop.

The prices indicated in the Shop are in Euros per box and include Value Added Tax (VAT) at the percentage in force at any given time.

ANETO NATURAL reserves the right to vary the price of the Products when so decided by the company's general policy or as a consequence of legal changes to the rate of VAT or any other type of tax on trade.

Quality policy

ANETO NATURAL guarantees compliance with all food safety regulations, organoleptic monitoring of the products and the traceability of all its ingredients.

ANETO NATURAL products are made with the best, fresh and natural ingredients, with no additives, concentrates, dehydrates, preservatives or flavourings. 

In addition, all ANETO NATURAL products are free from gluten, lactose and egg, making them suitable for consumption by people who are allergic or intolerant to any of these ingredients.

ANETO NATURAL prides itself on acquiring the highest quality raw materials, guaranteed by the Welfair TM animal welfare certification scheme based on the European Welfare Quality® and AWIN® (animalwelfair.com) protocols. Products with this seal come from animals raised on farms that have been assessed on four basic principles of animal welfare: feeding, housing, health and behaviour.

ANETO NATURAL purchases vegetables from social cooperatives, such as the MANS Cooperative, a joint social venture promoted by Fundació Catalunya La Pedrera, Fundació Molí d'en Puigverd and Fundació Topromi, which grows organic vegetables while integrating young people at risk of social exclusion in the Món Sant Benet gardens, an idyllic setting just ten minutes from our factory. 

ANETO NATURAL is conscious of the environment and the footprint we leave on it, which is why 87% of our packaging is of plant origin, which produces 18% fewer CO2 emissions than would be emitted if we used fossil-based plastics. As a result, we have the most sustainable packaging in the broth sector.

Secure payment

Once an order has been placed in the Shop, and within a maximum period of twenty-four (24) working hours, ANETO NATURAL will send a purchase confirmation e-mail to the User. This e-mail will assign a reference code to the purchase and detail the characteristics of the product and its price.

The order will not be validated until the User has proceeded to pay for the product. For this purpose, ANETO NATURAL offers the User different payment systems specifically detailed in the Shop: credit or debit card, PayPal, Bank Transfer or Bizum.

Under no circumstances does ANETO NATURAL have access to the User's bank details, which are provided directly to the payment platform chosen by the User. 

ANETO NATURAL will file the electronic documents in which the contract is formalised, sending a copy to the User once the purchase has been made. The contract will be drawn up in Spanish.

The order confirmation sent by ANETO NATURAL serves as proof of purchase only and is not valid as an invoice. ANETO NATURAL will send the invoice with the product. 

Delivery

The Shop is intended exclusively for customers in the European Union and, therefore, we do not offer a delivery service outside of the EU. The Products purchased through the Shop will be sent, once payment has been confirmed, to the delivery address provided by the User within the maximum thirty-day (30) delivery period established by law.

ANETO NATURAL entrusts several well-known logistics operators with the delivery of its products. Typical delivery times are one to two business days for national shipments and two to three business days for deliveries outside Spain.

The cost of the service will vary depending on the rates charged by the logistics operators, which are contingent on the order destination and value.

(* Shipping cost including VAT)

ANETO NATURAL shall not be held liable for any failure to meet the delivery deadlines if the causes of the delay are beyond its control, e.g., carrier strikes, supply chain incidents, road closures... 

Right to return goods and make claims

The User has the right to return the purchased goods. To exercise this right, they must inform ANETO NATURAL of their decision to do so within a period not exceeding fourteen (14) calendar days from receipt of the product by sending an e-mail to the following address: tiendaneto@anteonatural.com.

ANETO NATURAL will acknowledge the User’s right to return by the same means of communication, providing the necessary instructions for the return of the product. A copy of the delivery note and invoice must be sent with the returned product.

The return costs shall be borne by the User and paid to the logistics service designated by ANETO NATURAL on a "pre-paid shipping" basis. 

The User must return the product within a maximum of fourteen (14) calendar days from the date that ANETO NATURAL indicates the method of return. Once ANETO NATURAL has received the product and verified its condition, it will proceed, within the same period of fourteen (14) calendar days, to refund the amounts paid via the means of payment used for the initial purchase.

Users may only exercise the right to return goods if they are returned in perfect condition in the original packaging.

To make any complaint or claim they deem appropriate, the User may send an e-mail to tiendaneto@anetonatural.com.

Protection of personal data

The personal data requested through the Shop will be processed for the purpose of managing the contractual relationship with the User. The legal basis for processing their data is the execution of a sales contract. 

The Shop only collects the personal information necessary to configure the MY ACCOUNT section of the website, through which it manages the orders placed by the user. The MY ACCOUNT profile will remain active as long as the User shows interest in ANETO NATURAL products. If, during a period of twelve months, no activity is detected in MY ACCOUNT, ANETO NATURAL has the right to cancel the account without prejudice to the User's right to open a new account at any time.

With the exception of the logistics operator, which requires the User's data to manage the shipment and delivery of their order, personal data will not be transferred to third parties unless there is a legal obligation to do so.

Useful Information

ANETO NATURAL periodically publishes information on new products and special offers and promotions in its shop. Users of the Shop can choose to receive this information personally via e-mail notifications, provided that they have expressly authorised º to send it. The User may immediately revoke the authorisation at any time by deactivating it in MY ACCOUNT.

Additional Country Information EU Shipping Costs

Last updated 21/11/2022